Complaints Policy & Procedure

We aim to ensure that learners are given clear, accurate and timely information pertaining to our training and assessment. We expect tutors and staff to provide excellent quality training and assessment at all times. Any learner who believes that they have not been treated fairly or have not received appropriate customer care, may raise their concerns.

Details of our Complaints Procedure are available at https://activeaidfitness.org/complaints-policy-procedure

If you have a concern about any aspect of your training that you wish to raise, please put it in writing to the relevant member of staff who will endeavour to deal with it quickly and efficiently and to your satisfaction. You must describe the concern clearly and fully and provide evidence where appropriate, and keep clear records during the process.

Formal Complaints Procedure

Should your concern not be resolved, the next step is to raise a formal complaint to Sujata, Email: support@activeaidfitness.in. You will be required to:

• Submit a written complaint as soon as possible or within 7 days of the issue arising.
• Explain the problem clearly and fully.
• Provide named and dated evidence, including communications that took place if you first raised the issue informally.

We will:

• Acknowledge the complaint in writing within 48 hours of receipt.
• Respond within 10 working days of acknowledgement.
• Take action where appropriate.

Should you not be happy with the result of our actions in respect of the formal complaint, you can contact our accrediting body, PD:Approval, at enquiries@pdapproval.com.